Support & Help Center

We're here to help you get the most out of Unfinished-Work

🚀 Getting Started

Download Unfinished-Work

Unfinished-Work is an iPhone app submitted to the Apple App Store and currently in review. Join the waitlist to be notified when it is available. TestFlight testing has been completed during development.

Sign In & Age Requirements

Create an account using email and password, Sign in with Apple, Google, or GitHub. You must be at least 18 years old. Date of birth is required on all signup paths — including Apple, Google, and GitHub — before you receive full access. We do not allow accounts for users under 18. If we learn an account was created by someone under 18, we will terminate it.

At registration you agree to our Terms of Service and Privacy Policy. Both are linked on login, registration, and subscription screens in the app.

If a social sign-in fails, try another method (email, Apple, or Google) or contact support@unfinished-work.com.

Subscriptions & Credits

Unfinished-Work uses a monthly credit pool for AI features. Free accounts receive 200 credits per month. Paid plans (Pro, Pro+, Ultra) include more credits and unlock AI image generation. Credits reset each month and do not roll over.

See our pricing page for current plans and Terms of Service for billing details.

System Requirements

  • iPhone with iOS 14.0 or later
  • Stable internet connection for AI and social features
  • Valid Apple ID for App Store download and subscriptions

Manage Your Subscription

  • View or change plan: Open the app subscription screen, or manage through the App Store
  • Restore Purchases: Use the Restore Purchases button on the in-app plan screen if your subscription or credits do not appear
  • Cancel: Settings → Apple ID → Subscriptions → Unfinished-Work → Cancel Subscription
  • Billing questions: Email support@unfinished-work.com or contact Apple for payment receipts

🛡️ Safety, Reporting & Crisis Help

Report inappropriate content or users

In the iPhone app:

  1. Report a post — tap the report/flag action on the post and choose a reason (spam, harassment, inappropriate content, or other)
  2. Report a comment — tap the flag icon on the comment
  3. Report or block a user — open their profile → ⋯ menu → Report or Block
  4. Blocked users — their content is hidden from your feed and interactions

Community Guidelines are linked in Settings and in the comments UI. Read our full Community Guidelines.

By email (backup): Email support@unfinished-work.com with subject Content Report. Include the username, what happened, and screenshots if you have them. We review reports within a reasonable time and may remove content, warn users, suspend accounts, or permanently ban repeat or severe violations.

AI safety (Sage Nav)

Sage Nav is AI, not a human. It is for project help only — not therapy, medical, legal, or emergency advice. Read our full AI Safety & Crisis Protocol.

To report harmful AI output, email support@unfinished-work.com with subject AI Safety Report.

If you are in crisis

  • Call or text 988 (Suicide & Crisis Lifeline, U.S., 24/7)
  • Text HOME to 741741 (Crisis Text Line)
  • Call 911 for emergencies

Do not rely on an AI chatbot in an emergency.

Parents

To request termination of an account for someone under 18, email privacy@unfinished-work.com with subject Parent Account Request.

🔧 Troubleshooting

Common Issues & Solutions

App Won't Open

Solution: Force close the app and restart. If the issue persists, delete and reinstall from the App Store.

AI Responses Are Slow

Solution: Check your internet connection. AI processing requires a stable connection to OpenAI's servers.

Posts Not Syncing

Solution: Pull down to refresh the feed. Check your internet connection and try logging out and back in.

Can't Follow Other Users

Solution: Ensure you're logged in and have a stable internet connection. Try restarting the app.

Sign-In Failed

Solution: Try another sign-in method (email, Sign in with Apple, or Google). Ensure you are 18+ and complete the date-of-birth step. If the problem continues, email support@unfinished-work.com.

Subscription or Credits Not Updating

Solution: Tap Restore Purchases on the in-app plan screen. Pull down to refresh in the app. If you recently purchased or changed plans, wait a few minutes and restart the app. For billing issues, check your subscription in iOS Settings → Apple ID → Subscriptions.

📚 Feature Guides

How to Use Unfinished-Work

Sharing AI Insights & Posts

  1. Get AI insights from your expert guide (coach, critic, health score, etc.)
  2. Create a post to share your AI insights with friends
  3. Add text describing your project or the AI advice you got
  4. Optionally add images
  5. Choose public or private:
    • Public: Friends and followers see it in their feed - they can like and comment
    • Private: Only you can see it
  6. Tap "Post" to share

Note: When you share publicly, your followers see your AI insights and project updates in their feed. They can like and comment on your posts.

Getting AI Insights

  1. Go to the "AI Coach" tab
  2. Use Sage Nav chat for everyday questions, web lookups, photos, documents, and images
  3. Or pick a one-tap tool: Critique, Research, Health Score, Risk Assessment, Timeline Prediction, or Priority Matrix
  4. Describe your project or current challenge
  5. Tap to get insights (credits will be used from your monthly pool)
  6. Review and apply the AI's suggestions

Using Sage Nav Chat

  1. Open AI Chat from the AI Coach screen
  2. Start a conversation about your projects
  3. The AI remembers your previous conversations and knows about your projects
  4. Ask to create projects, generate tasks, look things up online, or share a photo for feedback
  5. On paid plans, you can also create images in chat and save them to your photo library

Following, Liking & Commenting

  1. Go to the "Discover" or "Explore" tab
  2. Search for creators by name, username, or what they're building
  3. Tap "Follow" on their profile
  4. See their public posts in your feed - their AI insights, project updates, and progress
  5. Like posts that inspire you by tapping the heart
  6. Comment on posts to give feedback or ask questions

Note: When you follow someone, you'll see their public posts in your feed. You can like and comment on any public post. Their private posts stay private.

Your Social Feed

  1. Go to the "Home" or "Feed" tab
  2. Scroll through posts from creators you follow
  3. See their AI insights, project updates, and progress photos
  4. Like posts by tapping the heart icon
  5. Comment to give feedback or ask questions
  6. Share your own AI insights and project updates

Note: Your feed shows public posts from people you follow. Share your AI insights so your friends can see what your expert guide said about your project.

🐛 Report a Bug or Send Feedback

Help Us Improve Unfinished-Work

Found a bug or have a suggestion? Let us know. Include as much detail as you can so we can help quickly.

Report a Bug or Issue

📞 Contact Support

Get Help

Our support team is here to help you succeed with Unfinished-Work.

📧 Email Support

support@unfinished-work.com

Response Time: Within 24 hours

🕒 Support Hours

Monday - Friday: 9:00 AM - 6:00 PM PST

Weekends: 10:00 AM - 4:00 PM PST

Send Us a Message

❓ Frequently Asked Questions

How do I download the app?

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Unfinished-Work is available on the Apple App Store for iPhone. Search for "Unfinished-Work" or visit our homepage for the download link once the app is live.

How do subscriptions and credits work?

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Each month you receive a pool of credits based on your plan. AI chat, research, and project tools use a few credits at a time; creating images uses more. Free accounts get 200 credits/month without image generation. Paid plans include more credits and unlock AI images. Credits reset monthly and do not roll over. See pricing and our Terms of Service for details.

How do I cancel my subscription?

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Subscriptions are managed through Apple. On your iPhone, go to Settings → Apple ID → Subscriptions → Unfinished-Work → Cancel Subscription. You keep access until the end of your current billing period.

How do I delete my account?

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Go to Settings → Delete Account in the app to remove your account and associated user data. You may also email privacy@unfinished-work.com with Account Deletion in the subject line. We remove your data within 30 days. See our Privacy Policy for details.

Is my data secure?

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Yes! We use industry-standard encryption and secure authentication. Your data is stored securely and never shared without your permission. See our Privacy Policy for details.

How does the AI work?

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Sage Nav is an AI assistant (not a human) that knows your project context and past conversations. It can suggest tasks, critique ideas, and help you plan next steps. It is for DIY and creative projects only — not professional medical, mental health, legal, or financial advice. AI answers may be wrong; use your own judgment. See AI Safety.

Can I use this for team projects?

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Currently, Unfinished-Work is designed for individual creators with social features. Team collaboration is planned for future releases.