Support & Help Center

We're here to help you get the most out of Unfinished-Work

🚀 Beta Testing (TestFlight)

Getting Started with TestFlight

  1. Request Access: Fill out our beta form on the homepage
  2. Receive Invite: We'll send you a TestFlight invitation within 24 hours
  3. Install TestFlight: Download TestFlight from the App Store if you haven't already
  4. Join Beta: Accept the invitation and install Unfinished-Work
  5. Start Creating: Begin sharing projects and getting AI insights!

TestFlight Requirements

  • iOS 14.0 or later
  • TestFlight app installed
  • Valid Apple ID
  • Stable internet connection

Beta Testing Guidelines

  • Test Regularly: Use the app daily to help identify issues
  • Report Bugs: Use the feedback form below or email us directly
  • Be Patient: Beta versions may have bugs and performance issues
  • Stay Updated: Install new beta builds when available

Known Beta Issues

  • Performance: Some features may be slower than final release
  • AI Responses: Occasional delays during peak usage
  • Social Features: Following/unfollowing may have temporary sync delays
  • Face ID: May require re-authentication after app updates

🔧 Troubleshooting

Common Issues & Solutions

App Won't Open

Solution: Force close the app and restart. If the issue persists, reinstall from TestFlight.

Face ID Not Working

Solution: Check Face ID settings in iOS Settings → Face ID & Passcode. Ensure the app has permission.

AI Responses Are Slow

Solution: Check your internet connection. AI processing requires a stable connection to OpenAI's servers.

Posts Not Syncing

Solution: Pull down to refresh the feed. Check your internet connection and try logging out and back in.

Can't Follow Other Users

Solution: Ensure you're logged in and have a stable internet connection. Try restarting the app.

📚 Feature Guides

How to Use Unfinished-Work

Creating Posts

  1. Tap the "Create" tab
  2. Add text describing your project
  3. Optionally add images
  4. Choose public or private visibility
  5. Tap "Post" to share

Getting AI Insights

  1. Go to the "AI Coach" tab
  2. Choose your mode: Coach, Critic, or Research
  3. Describe your project or current challenge
  4. Tap "Get Insights"
  5. Review and apply the AI's suggestions

Following Other Creators

  1. Go to the "Discover" tab
  2. Search for creators by name or interests
  3. Tap "Follow" on their profile
  4. See their posts in your feed

🐛 Beta Feedback & Bug Reports

Help Us Improve Unfinished-Work

As a beta tester, your feedback is crucial for making Unfinished-Work better. Please report any issues, bugs, or suggestions you encounter.

Report a Bug or Issue

📞 Contact Support

Get Help

Our support team is here to help you succeed with Unfinished-Work.

📧 Email Support

support@unfinished-work.com

Response Time: Within 24 hours

🕒 Support Hours

Monday - Friday: 9:00 AM - 6:00 PM PST

Weekends: 10:00 AM - 4:00 PM PST

Send Us a Message

❓ Frequently Asked Questions

How do I get beta access?

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Fill out our beta form on the homepage. We'll send you a TestFlight invitation within 24 hours.

Is my data secure?

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Yes! We use industry-standard encryption, Face ID authentication, and never share your data without permission. See our Privacy Policy for details.

How does the AI work?

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Our AI analyzes your project context and provides personalized coaching, critique, and research suggestions. It learns from your work style to give better insights over time.

Can I use this for team projects?

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Currently, Unfinished-Work is designed for individual creators with social features. Team collaboration is planned for future releases.

What happens when beta ends?

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Your data will be preserved, and you'll be able to continue using the app. We'll notify you about the full release and any pricing changes.